Terms of Service

Effective date: 10 November 2026

These Terms of Service govern access to and use of the Brixvano website and any purchase made through it. By browsing the website, creating an account, or placing an order, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not use the website.

1. The Store and Its Operator

Brixvano is an online retail brand operated by Shaanxi Yueke Huanxing Trading Co., Ltd.

Website: https://brixvano.com
Operating Company: Shaanxi Yueke Huanxing Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6LQJ649
Company Address: Room K1494, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@brixvano.com
Contact Phone: +86 13942156894
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

In these Terms, “Brixvano,” “we,” “us,” and “our” refer to the Brixvano online store and, where appropriate, the operating company identified above. “You” and “customer” refer to a visitor or purchaser.

2. Website Use and Eligibility

You may use this website only in compliance with applicable law and these Terms. You must not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, submit fraudulent information, or use the website in a way that infringes another person’s rights.

If you create an account, you are responsible for providing accurate information, keeping your login credentials confidential, and activity carried out through your account. Notify us promptly if you believe your account has been accessed without permission.

3. Product Information and Availability

Product descriptions, photographs, specifications, prices, and availability are presented to help you make an informed purchase. We make reasonable efforts to display information clearly, but screen settings and other technical factors may affect how colours or images appear. Product details shown on the relevant product page at the time of order are the information to review before purchasing.

Availability can change. A product displayed on the website is not a guarantee that it will remain available when an order is submitted. If an item becomes unavailable after you place an order, we will contact you using the details supplied with the order and explain the available next steps, including cancellation and any applicable refund.

4. Prices, Taxes, and Payment

Prices and applicable charges are displayed during the shopping and checkout process. The amount payable is the total presented to you before you submit payment, including any shipping charges and taxes shown at checkout. You are responsible for reviewing that total before completing an order.

Payment is processed through the payment options made available at checkout. Payment details may be handled by the relevant payment service provider under its own terms and privacy practices. We do not promise that every payment method will be available in every country or for every transaction.

If a clear pricing, listing, or technical error affects an order, we may contact you to explain the issue and discuss cancellation or correction. We will not use this section to remove rights that cannot legally be excluded.

5. Orders and Acceptance

Submitting an order is an offer to purchase the selected items. An order confirmation acknowledges receipt; it does not necessarily mean that the order has been accepted or dispatched. Acceptance and fulfilment remain subject to product availability, payment authorization, accurate order information, and applicable legal requirements.

We may decline or cancel an order where there is a legitimate reason, such as an item being unavailable, a payment being declined, a material listing error, suspected fraud, or a legal restriction. If payment has already been collected for an order that we cancel, we will arrange an applicable refund to the original payment method, subject to payment-provider procedures and mandatory law.

6. Order Changes and Cancellation Requests

If you need to correct an address or request cancellation, contact us as soon as possible using the details on the Contact Us page. We can consider a cancellation request before dispatch. Once an order has entered dispatch or has been handed to a carrier, cancellation may no longer be possible; the return process may then apply.

A request is not confirmed until we reply that the change or cancellation has been accepted.

7. Processing, Shipping, and Delivery

Order processing and estimated delivery information are described in our Shipping Policy and at checkout. Processing time and carrier transit time are separate periods. Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Delivery options, destinations, shipping charges, tracking availability, customs duties, and import taxes can depend on the destination and the information shown at checkout. You are responsible for entering a complete and accurate delivery address. Please contact us promptly if you notice an error.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms. Contact us before sending an item so that we can review eligibility and provide the correct return instructions. Nothing in these Terms limits mandatory consumer rights.

9. Intellectual Property and Website Materials

Unless otherwise indicated, the website’s text, layout, graphics, branding, and other original materials are owned by or licensed to the relevant rights holder. You may view and use the website for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify, or commercially exploit website materials without prior permission, except where applicable law permits.

Product names, marks, and materials belonging to third parties remain the property of their respective owners.

10. Reviews and Customer Submissions

If the website allows you to submit reviews, messages, photographs, or other content, you must ensure that you have the right to submit it and that it is lawful, accurate, and not misleading or abusive. You retain rights you already hold in your content. By submitting content, you grant us permission to use, display, reproduce, and format it for operating and presenting the store, subject to applicable law and the privacy choices available to you.

We may remove content that is unlawful, infringes rights, or violates these Terms.

11. Third-Party Services and Links

The website may rely on third-party services or contain links to websites operated by others. Those services may be governed by separate terms and privacy notices. We are not responsible for the content or practices of an independent third-party website. A link does not mean that Brixvano endorses the linked service.

12. Privacy

Our collection and use of personal information are described in the Brixvano Privacy Policy. By using the website, you acknowledge that you have been given access to that policy. Where consent is required for a particular activity, we will seek it through the applicable mechanism rather than treating these Terms as blanket consent.

13. Website Availability and Changes

We may update, suspend, or discontinue part of the website where reasonably necessary for maintenance, security, operational changes, or legal compliance. We will not use this right to remove rights that have already accrued to you under applicable law. Updated Terms will be posted on this page with an updated effective date.

14. Disclaimers and Liability

To the extent permitted by law, the website is provided subject to its actual availability and technical limitations. We do not guarantee uninterrupted or error-free access. Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer protections that cannot lawfully be excluded or limited.

Where liability may legally be limited, it is limited only to the extent permitted by the law applicable to the relevant claim. You remain responsible for using the website lawfully and protecting your account information.

15. Applicable Law and Consumer Rights

These Terms operate subject to mandatory laws and consumer protections that apply to you and to the transaction. If a provision is unenforceable in a particular jurisdiction, the remaining provisions continue to apply to the extent permitted. Nothing here requires you to waive a non-waivable statutory right.

16. Contact

Questions about these Terms or an order can be sent to service@brixvano.com or raised by phone at +86 13942156894 during the business hours stated below.

Brand: Brixvano
Operating Company: Shaanxi Yueke Huanxing Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6LQJ649
Company Address: Room K1494, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)