Contact Us
Brixvano is here to help with questions about orders, products, delivery, returns, and use of this website. For the fastest assistance, include your order number when contacting us about an existing purchase. Please do not send full payment-card numbers or passwords by email.
Customer Support
Email: service@brixvano.com
Phone: +86 13942156894
Business hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
If you contact us outside these hours, you may send your message at any time and we will review it during our stated business hours.
What We Can Help With
You can contact our support team for questions about product information shown on the website, order status, delivery updates, address corrections, cancellation requests, return authorization, damaged or incorrect items, and refund progress.
For a return or exchange request, contact us before sending any item. We will explain the applicable steps and provide the return instructions for an authorized return. Please do not send merchandise to the company address below unless our support team has expressly confirmed that address for your particular return.
When reporting a damaged, defective, or incorrect item, please include your order number and a clear description of the issue. Photographs may help us assess the request. We will handle the information you provide in accordance with our Privacy Policy.
Business Information
Brand: Brixvano
Website: https://brixvano.com
Operating Company: Shaanxi Yueke Huanxing Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6LQJ649
Company Address: Room K1494, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
The company address above is business identification information. It is not, by itself, a return warehouse address. Any return destination will be provided through the return authorization process.
We appreciate the opportunity to assist you. Please use the contact details on this page for Brixvano store enquiries.