Shipping Policy

This Shipping Policy explains how Brixvano handles order preparation, dispatch, delivery estimates, and delivery-related enquiries.

1. Where We Ship

The destinations available for a particular order are the destinations displayed during checkout. Available delivery services can vary according to the destination, the item, carrier coverage, and other operational conditions. A destination should be treated as available only when it can be selected at checkout and the order can be completed.

Please review the delivery address and destination details carefully before paying.

2. Order Processing

After successful payment confirmation, the usual order-processing period is 1–3 business days. Processing covers order review, preparation, and arranging dispatch. Business days do not include weekends or applicable public holidays.

The processing period is separate from the carrier transit period. A confirmation email or order receipt does not mean that the parcel has already been handed to a carrier.

If an order requires additional review or an item is unavailable, processing may take longer. We will use the contact information supplied with the order to communicate material issues.

3. Estimated Transit Time

After dispatch, estimated carrier transit time is 7–15 business days. This is an estimate rather than a guaranteed delivery date. Actual delivery can be affected by the destination, carrier capacity, customs procedures, weather, public holidays, address accuracy, and other events outside our reasonable control.

The estimated transit period begins after dispatch, not when the order is first submitted. Total time from purchase to delivery therefore includes both order processing and carrier transit.

4. Shipping Charges

Any shipping charge applicable to your order is displayed at checkout before you complete payment. Charges may vary by destination, delivery option, order characteristics, and carrier rates. Do not assume that delivery is free unless the checkout clearly shows that no shipping charge applies.

The checkout total is the amount to review before submitting your order.

5. Dispatch Notices and Tracking

Where tracking is available for the selected delivery service, tracking details will be provided through the order or dispatch communication. Tracking information may take time to become active after a carrier receives the parcel.

Carrier tracking pages are operated by the relevant carrier. Their scan times and status descriptions may not update immediately.

6. Address Accuracy and Delivery Attempts

You are responsible for entering a complete and accurate delivery address, including any apartment, unit, building, postal code, and contact details required for delivery. Contact us as soon as possible if you identify an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel cannot be delivered because the address is incomplete, incorrect, inaccessible, or no recipient is available, the carrier may apply its own delivery, holding, or return procedures. Contact us if tracking indicates a delivery problem.

7. Customs, Duties, and Import Taxes

Depending on the destination and the checkout disclosures, an order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities or carriers. Any such charges and the party responsible for paying them depend on applicable law and the terms disclosed for the destination at checkout.

We do not represent that every destination is duty-free or that customs clearance will be completed within a particular period.

8. Delayed, Missing, Damaged, or Incorrect Deliveries

If tracking has not updated, a parcel appears delayed, or an order is marked delivered but cannot be located, contact us with your order number and the tracking details. We will review the available information and explain the next steps.

If an item arrives damaged or you receive an item different from the one ordered, contact us promptly and include a description and, where helpful, photographs of the parcel and item. We will assess the issue under applicable law and our Return & Refund Policy.

9. Contact and Business Information

For shipping questions, contact us at service@brixvano.com or +86 13942156894.

Brand: Brixvano
Operating Company: Shaanxi Yueke Huanxing Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6LQJ649
Company Address: Room K1494, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

The company address listed here identifies the operating company. It is not automatically the dispatch location or an authorized return destination.